Onsite & remote support
Hybrid helpdesk. Your employees reach a human who solves. No detours, no jargon.
Discuss my needsAn unresolved technical issue = an employee who can't move forward. The hourly cost lost often exceeds the cost of support, especially on simple problems.
ClicPomme offers combined support: remote intervention for most cases, on-site visits when needed. Human responses, no lost tickets.
Channels
Several ways to reach us
Choose what matches the urgency and type of issue.
Phone
Direct, no endless voice menu. For emergencies or quick questions.
- Business hours
- After-hours emergencies
- No voice menu
- Email follow-up
Remote control
We see your screen, we fix. Often resolved quickly.
- Secure tool
- With your consent
- Cross-platform
- Logs retained
On-site
When physical: hardware failure, cabling, relocation, deployment.
- Island of Montreal
- South / North Shore
- Suitable notice
- Transparent pricing
Support that actually serves
Quality support isn't measured only by response time — it's measured by resolution rate and employee satisfaction. That's been our obsession for 15 years.
Discuss a mandate- Human responsesYou speak with a technician, not a chatbot.
- Knowledge of your environmentWe document your setup, constraints, preferences.
- Multi-channelPhone, email, remote, on-site as needed.
- Ticket trackingYou see where each request stands.
- Monthly reportingIncident summary, trends, recommendations.
Let's discuss your needs
One-off or recurring mandate. We adapt to your business profile.
Schedule a call